A Message From Craig Richmond, President and CEO
From the moment Vancouver International Airport welcomed its first Dreamliner aircraft in early 2014, the tone was set: this was to be a visionary year—a period of big ideas, ambitious goals and exciting milestones.
I’m pleased to report that we finished the year on the same note. As Canada’s second busiest airport, YVR welcomed a record 19.4 million passengers in 2014. These passengers used our services, shopped in our stores and interacted with our staff. They also voted for us at the 2015 Skytrax World Airport Awards, recognizing YVR as the Best Airport in North America for the sixth consecutive year—a first in the history of the Awards.
We focused on key projects that improved the customer experience. We planned for the early 2015 launch of the A-B Connector, an expansion of the Domestic Terminal that contains new shops and services and continued work on a new, high-speed baggage system and facility upgrades to improve connecting times for passengers. Outside the terminal, construction started on the McArthurGlen Designer Outlet Vancouver Airport, which will create approximately 1,000 jobs when it opens in 2015. We also sold 338 of our BorderXpress Automated Passport Control kiosks, which made their international debut in Aruba.
YVR strengthened its role as an environmental steward in 2014. We renewed our Environmental Management Plan, setting ambitious targets. And we continued modifying our buildings to reduce emissions and increase energy savings, earning a BC Hydro Power Smart Leadership Excellence designation.
In addition to these accomplishments, it was an honour to hear that BC Business announced YVR as one of the province’s most loved brands in early 2015. Over 24,000 people work on Sea Island to deliver a safe and exceptional experience. This team, of which I am a proud member, goes beyond every day for customers. We do this by aiming to be much more than just an airport: we are a connecting hub, an economic generator—a part of your community.
President & CEO
Vancouver Airport Authority