Shops, Services and Restaurants
2013 was an exceptional year for YVR’s commercial services, with the addition of seven brand new shops, services and restaurants to our award-winning concession program. These include Vancouver Canucks Sports Bar & Grill in the U.S. Departures area and the award-winning Airport Butler, a customizable meet-and-greet service which completed its first full year of operations in 2013.
North America’s first World Duty Free store continued successful operations at YVR in 2013. Featuring the best in beauty, fragrance, premium liquor and other luxury goods, YVR’s duty free sales soared to nearly $108 million in 2013.
Travellers and the local community came out in force for YVR’s fourth annual Take-Off Fridays, our free in-terminal summer festival. Events kicked off with a well-attended paper airplane competition, and sales of food, beverage and retail items were up 7.5 per cent over 2012 festival sales.
In 2013, all available office space throughout YVR’s terminal facilities was leased to business partners, including airlines and retail concession operators. This group donated more than nine metric tonnes of building materials to Habitat for Humanity Restore. Additionally, we received many enquiries for retail leasing opportunities in the A-B Pier when it opens in 2015.
More than 85 concession employees were recognized in the Airport Authority’s Customer Service Excellence Program for 2013, which is expected to grow to include taxi drivers in 2014.
Parking & Ground Transportation
The Airport Authority and its 16 taxi operators successfully executed a new ten-year taxi agreement in 2013, which outlines key customer service requirements, as well as benefits and amenities for drivers serving YVR customers.
Early 2013 saw the launch of jetSet Parking, a refreshed brand for our long-term parking lot. Supporting tactics for the new parking option included an online reservation system on YVR.CA, where customers can pre-book parking spots for preferred rates. Thanks to a dedicated advertising campaign and competitive pricing, more than 25 per cent of jetSet parking was booked online in the system’s first year of operation, exceeding all targets.
Together, these commercial service projects helped increase YVR’s sales per passenger by 8.4 percent, to an average of $20.69 spent by every passenger. As a not-for-profit organization, all non-aeronautical revenue earned at YVR helps us reduce airline operating costs, in order to keep our operations lean and competitive.