The theme for this year's Tourism Richmond Service Awards was Up-Up and Away - Taking Service to New Heights, so maybe it was fitting that Vancouver Airport Authority came away with Tourism Partner of the Year at the annual gala to recognize great service in the industry, held Wednesday at the River Rock.
Thematic coincidences aside, the honour means a lot to us here at YVR as it recognizes the importance of a strong relationship between Vancouver Airport Authority and the incredible community of Richmond, B.C. and the folks at Tourism Richmond.
The awards also honoured a number of individuals from the airport community that displayed amazing service over the past year in their respective fields.
Madelyn Turqueza from Marquise Facilities made everybody at the airport proud by taking home the Travel and Transport Award for her quick-thinking in returning a wallet to a passenger. The wallet had somehow made its way in to the garbage and Madelyn acted swiftly and without hesitation to get the precious personal item back in the hands of the owner, who was thrilled to have it back.
Mandy Biasutti took home the Extra Mile Award for helping some cruise passengers through a difficult time when they arrived at the Fairmont Vancouver Airport Hotel.
For a full recap of the event's winners and nominees please see this Richmond Review article.
The plaque is displayed prominently at our office entrance (see above), as we are very proud of this accolade. The award reflects the power of relationships, and how the strength of those bonds results in growth, success and happiness for everybody involved. Thank you Tourism Richmond for the award, thank you City of Richmond for your partnership and support, thank you Madelyn and Mandy for your extraordinary efforts and thank you to everybody who voted and attended the event. Vancouver Airport Authority is very humbled and happy for the recognition. Vancouver Airport Authority VP Operations Steve Hankinson receives the award from Richmond Mayor Malcolm Brodie (left) and Tourism Richmond Chair Steve Veinot (right) and are flanked by a pair of Royal Canadian Mounted Police in full serge (photo via Richmond Review website)