Accessibility at YVR

We work hard to ensure that travellers of all abilities have a positive experience when they visit Vancouver International Airport. Since 1992, the Airport Authority has worked with an independent accessibility consultant to apply the principles of universal design to all new construction projects and terminal facility design.

Before You Leave

When planning and booking your trip, be sure to advise your airline of any specific assistance or equipment you might need to ensure a smooth trip. A complete list of airlines serving YVR is available in the Flight Information section of our website.

The Airport Authority recently partnered with Spinal Cord Injury BC to create a series of instructional travel videos. Browse through the entire series here, or start with the introductory video below.

Getting To and From YVR

Canada Line

Canada Line is accessible by elevator from both the arrivals and departures level. For assistance in locating the Canada Line, please ask one of our friendly Green Coat Volunteers located throughout the terminals.

Parking

Accessible parking spaces are available on all levels of the parkade and in our economy and jetSet parking lots.

Rental Cars

Accessible car rentals are available at YVR. Please provide your rental company 48 hours advance notice to ensure availability.

Curbside

Vehicles may temporarily stop on YVR's curbs drop off or pick up passengers. Curbside operators will direct vehicles to parking positions near the entrance.

NOTE: Parking, public transit and car rental information is also available on the relevant pages of this website.

In the Airport

Washrooms

YVR's washrooms are accessible by all passengers, including those using wheeled mobility devices. Inclusive features include screen walls in place of doors, automated faucets, soap and paper towel dispensers, universally accessible sinks and toilet stalls. Accessible family rooms, are also available across from all common washroom facilities at YVR. 

Telephones Booth/TTY Phones

Accessible public telephones, including TTY/TDD equipped units are located throughout the terminal. Courtesy telephones connecting directly to airport operations are also available in key locations. Ask a Customer Care representative or Green Coat Volunteer for assistance.  

Wayfinding

Wayfinding signs at YVR have been designed to provide inclusive directional assistance to all passengers. Terminal maps and flight information displays use clear fonts in high-contrast tones to improve readability, a variety of floor surfaces provide users with tactile wayfinding, and flight and gate information is available on screens mounted a lower heights.

Service Counters

From check-in counters to retail store check-out, you will find universal service counters throughout YVR. Check-in counters also feature amplified handsets and accessible writing surfaces.

Self-Push Wheelchairs

YVR's Customer Care counters offer access to self-push wheelchairs, for those customers requiring mobility assistance. Should you require a self-push wheelchair after business hours, please use the courtesy phone at any Customer Care desk. YVR staff are not able to provide assistance with pushing wheelchairs. If additional mobility support is required, please inform your airline of the request at the time of booking.

Questions?

Looking for more information? Speak with your airline directly or contact YVR Customer Care by email  or at 604.207.7077.

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