Information & Assistance

Our 24-hour Customer Care staff and Green Coat volunteers are here to help. For customer care questions, contact us at 604.207.7077.

Customer Care Counters

Visit one of our nine customer care counters to speak with a Customer Care representative 24-hours a day. Find flight and general information, maps and messaging services available in 170 languages through our Language Line.

Customer Care Staff

Our team of friendly Customer Care representatives are here to make sure you have the best possible experience at YVR.

Green Coat Volunteers

Our Green Coat Volunteers are located throughout the airport to provide a friendly welcoming face, answer any questions you might have and point you in the right direction if needed.

To learn more about the Green Coat Program, please visit the Get Involved section of our website.