Accessibility at YVR
We work hard to ensure that travellers of all physical capabilities have a positive experience as they pass through Vancouver International Airport. Since 1992, the Airport Authority has worked with an independent accessibility consultant to review all new construction projects and in-terminal design to ensure YVR is a barrier-free facility.
If you are looking for further information not highlighted in this section, please contact our Customer Care Staff at 604-207-7077.
In partnership with Spinal Cord Injury BC a series of videos was made geared towards accessibility and travel.
Getting To and From YVR
Information for accessible Public Transportation, Parking and Rental Cars can be found below, and on the individual pages throughout the website. If you have more specific accessibility questions about getting to and from YVR, please contact our Customer Care Staff.
Canada Line Accessibility
The Canada Line is accessibile by elevator from both the arrivals and departures level. For assistance in locating the Canada Line, please ask one of our friendly Green Coat Volunteers located throughout the terminals.
Accessible parking spaces are available on all levels of the parkade and in our economy and jetSet parking lots.
Accessible car rentals are available at YVR. Please ensure you give your rental company 48 hours advanced notice to ensure availability.
Passengers being dropped-off or picked-up at curbside will find ramps, as well as curbside parking for people with accessibility needs.
In the Airport
Washroom facilities at YVR are designed for people will all abilities and include lower dispensers and sink access, grab bars and space to move within the room.
Telephones Booth/TTY Phones
Accessible telephone booths and TTY phones for are available throughout the terminal. For help locating phone booths in the terminal, please ask one of our Green Coat Volunteers or a Customer Care Counter for assistance.
All wayfinding at YVR has been designed for people with all levels of ability. For travellers with visual impairments, the flooring at YVR is designed to assist you. Within the terminal, three types of flooring is used to create a texturized guide: the exits are indicated with tile, the gates are indicated with low resistance carpeting and other flooring (such as laminate) indicates a retail area.
Passengers requiring mobility assistance must contact their airline.
Dog Relief Area
A dog relief area can be found on the arrivals level outside of the terminal building. Please ask our Green Coat Volunteers located within the arrivals areas for directions if necessary.
Universal counters have been designed with writing surfaces and toe clearance for those travellers using a wheelchair. These counters can be found at check-in, customer care counters and in retail outlets. Amplified handsets are also available at check-in counters.
Passengers requiring assistance to and from their gate may contact their airline for specific information regarding this service.
Self-push wheelchairs are available for customers to sign out at the Customer Service Counters for use within public areas of the airport. After hours, when the counters are closed, customers may use the courtesy phone to call the Customer Call Centre at 604-207-7077 and the operator will send a representative to provide a chair.
Customer Service Counter staff are unable to provide assistance with pushing wheelchairs. Customers must self-push or have family/friends provide assistance.