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Terms & Conditions

Online Parking Reservation System Terms & Conditions between you and the Vancouver International Airport / Aéroport international de Vancouver Authority (“Airport Authority”).

YVR Parking Terms and Conditions

Plaza Premium Lounge Terms and Conditions

Gateway Valet Terms and Conditions

YVR Parking Terms and Conditions

Effective Date: September 23, 2026

1. Introduction

These Terms and Conditions govern the use of all parking services, valet services, vehicle storage services, electric vehicle charging services, reservations and ancillary services offered by Vancouver Airport Authority (“YVR”) at Vancouver International Airport.

These Terms and Conditions apply to all users of YVR parking facilities, including:

  • YVR Parkade;
  • Value Long Term Lot (“VLT”);
  • jetSet YVR Parking (“jetSet”);
  • any future parking facilities operated by YVR; and
  • any additional services offered in connection with parking services.

By making a reservation, entering a Parking Facility, parking a Vehicle, using a valet service, or purchasing an Additional Service, you agree to be bound by these Terms and Conditions.

YVR may amend these Terms and Conditions from time to time. The version posted on YVR’s website shall be the version in effect at any given time.

1.1 Licence to Park; No Bailment

Except where YVR expressly takes possession of a Vehicle as part of a valet service, YVR provides a licence to park only. No bailment, storage, warehousing, safekeeping or similar relationship is created. The customer retains possession, custody and control of the Vehicle.

2. Definitions

In these Terms and Conditions:

  1. Additional Service(s) means any service offered in connection with a parking booking, including vehicle washing, detailing, cleaning, charging, maintenance-related services, transportation-related services, or any other service offered by YVR from time to time.
  2. Additional Services Contractor means a contractor, subcontractor, service provider or other third party engaged by YVR to perform an Additional Service.
  3. Booking means a reservation for parking or related services.
  4. Booking Confirmation means the confirmation issued by YVR concerning a Booking.
  5. Booking Period means the reservation period specified in the Booking Confirmation.
  6. Other Site means a location other than a Parking Facility where a Vehicle may be taken for the purpose of providing an Additional Service.
  7. Parking Facility means a parking facility owned, operated, licensed or managed by YVR.
  8. Service Provider means any contractor, operator, valet provider, parking operator or other person engaged by YVR to provide parking, valet, transportation, charging or related services.
  9. Vehicle means any automobile, truck, van, motorcycle or other motor vehicle.
  10. YVR means Vancouver Airport Authority and its directors, officers, employees, contractors, Service Providers, Additional Services Contractors, agents and authorized representatives.

3. General Parking Rules

You must:

  • comply with all posted signs, notices, traffic controls and directions;
  • comply with all applicable laws;
  • follow directions provided by authorized staff;
  • operate your Vehicle safely within the Parking Facility; and
  • park only in authorized areas.

You must not:

  • obstruct traffic lanes, emergency routes, loading zones or access routes;
  • perform repairs except in the case of genuine emergencies;
  • store a Vehicle for unauthorized purposes;
  • engage in unlawful activities; or
  • create safety, operational, environmental or security risks.

4. Parking Facilities and Maximum Stays

Bookings may be available for:

  • YVR Parkade;
  • VLT;
  • jetSet; and
  • other facilities designated by YVR.

Maximum stay periods are as published or posted by YVR and may change from time to time without notice.

Any discounts apply only as expressly stated by YVR.

5. Booking Requirements

Bookings may be made:

  • up to six (6) months before the commencement of the Booking Period; and
  • no later than four (4) hours before the scheduled start of the Booking Period.

A Booking is valid only for:

  • the Parking Facility identified in the Booking Confirmation; and
  • the Booking Period identified in the Booking Confirmation.

A Booking does not reserve a specific parking stall.

Accessible parking stalls and EV charging stalls are available on a first-come, first-served basis unless otherwise expressly stated.

6. Changes, Cancellations and Refunds

Bookings may be amended or cancelled through YVR’s online booking system no later than four (4) hours before the scheduled entry time.

After that time, a Booking generally may not be amended or cancelled except as expressly provided by YVR.

Refunds may be provided where:

  • a Booking is cancelled in accordance with these Terms and Conditions;
  • a verified billing or processing error has occurred;
  • YVR is unable to provide the booked service;
  • YVR is unable to provide the booked Parking Facility or a reasonable alternative;
  • a flight cancellation qualifies under YVR’s published refund policy; or
  • any other circumstances as identified by YVR.

7. Vehicle Eligibility and Customer Responsibilities

You represent and warrant that your Vehicle:

  • is lawfully registered;
  • displays valid licence plates;
  • is insured as required by law;
  • is maintained in a safe and roadworthy condition;
  • is free of hazardous conditions, dangerous materials and significant fluid leaks; and
  • complies with all posted restrictions.

When valet services or Additional Services are used, you further represent and warrant that:

  • the Vehicle may lawfully be driven on public roads;
  • the Vehicle may be operated by YVR and its Service Providers; and
  • applicable insurance permits operation by persons other than you.

You are responsible for:

  • maintaining adequate insurance coverage;
  • providing accurate booking information;
  • ensuring sufficient travel and check-in time; and
  • informing YVR of any special operating instructions, immobilizers, security systems, charging limitations or modifications.

Personal property left in or attached to a Vehicle remains entirely at your risk.

7.1 Right to Refuse Service

YVR may refuse parking or services where a Vehicle is unsafe, leaking, oversized, hazardous, unroadworthy, presents a fire risk or otherwise creates operational, environmental, safety or security concerns.

8. Entry, Exit and Collection

You must follow all entry and exit instructions applicable to the relevant Parking Facility.

YVR may use licence plate recognition technology to facilitate entry and exit.

Additional charges incurred beyond the Booking Period must be paid before a Vehicle is released.

YVR may require proof of identity, ownership, authorization and payment of all outstanding amounts before releasing a Vehicle.

9. Valet Services

Where valet parking services are selected, YVR may:

  • take possession of the Vehicle and keys;
  • inspect and photograph the Vehicle;
  • operate, move, park, store, relocate and transport the Vehicle;
  • transfer custody of the Vehicle and keys among authorized personnel; and
  • relocate the Vehicle where reasonably required for operational purposes.

The customer authorizes YVR and its Service Providers to operate, relocate and transport Vehicles on public roads and at other locations reasonably required to provide parking, charging, transportation and ancillary services.

YVR may use one or more Service Providers to provide valet services.

Reasonable mileage may be added while providing those services.

10. Additional Services

10.1 General. Additional Service may be provided by YVR or by an Additional Services Contractor.

10.2 Authorization. By purchasing an Additional Service, you authorize YVR and applicable service providers to inspect, operate, transport, relocate, photograph, transfer possession of the Vehicle and keys and service the Vehicle.

10.3 Off-Site Services. A Vehicle may be transported to an Other Site and returned for purposes of providing an Additional Service.

10.4 Personal Property. You must remove all valuables and personal property before delivering the Vehicle. YVR is not responsible for cash, electronics, luggage, passports, documents, tools, equipment, aftermarket accessories or other personal property left in or attached to a Vehicle.

10.5 Child Seats and Installed Equipment. YVR generally will not remove or reinstall child seats or installed equipment. Areas obstructed by such equipment may not be fully cleaned or serviced.

10.6 Service Performance. Additional Services are limited to those purchased. Results may vary based on Vehicle condition, weather and other factors outside YVR’s control. YVR does not guarantee any particular cleaning, detailing, maintenance or charging outcome.

10.7 Refusal of Service. YVR may refuse Additional Services where a Vehicle is unsafe, unsuitable or presents a safety risk.

10.8 Early Return. If a customer returns earlier than expected, the Vehicle may still be undergoing service, in transit or located at an Other Site.

11. Service Interruptions

Services may be delayed or interrupted due to:

  • weather;
  • traffic;
  • emergencies;
  • security incidents;
  • maintenance activities;
  • construction;
  • labour disruptions;
  • cyber incidents;
  • utility failures;
  • software failures;
  • airport operational requirements; or
  • other circumstances beyond YVR’s reasonable control.

YVR does not guarantee that a Vehicle will be available before the scheduled end of the Booking Period.

12. Vehicle Relocation

YVR may relocate, transport, store or tow a Vehicle where reasonably necessary for operational, safety, maintenance, security, emergency or service-related purposes.

13. Enforcement, Towing and Abandoned Vehicles

Unauthorized, improperly parked, uninsured, unsafe, overstaying or apparently abandoned Vehicles may be ticketed, immobilized, relocated or towed at the owner’s expense.

A Vehicle remaining beyond the applicable permitted period may be treated as abandoned and removed.

The Airport Authority may require payment of all outstanding charges before releasing a Vehicle.

13.1 Lien Rights

To the fullest extent permitted by law, YVR shall have a possessory lien over Vehicles for unpaid amounts and related costs.

13.2 Abandoned Vehicles

YVR may sell, transfer, scrap or otherwise dispose of abandoned Vehicles in accordance with applicable law and may apply any proceeds against unpaid amounts.

14. Damage Reporting

Any alleged loss, damage, theft or vandalism must be reported immediately upon discovery.

14.1 Surveillance

Security cameras and licence plate recognition systems are used for operational and security purposes only and do not guarantee protection from loss, theft or damage.

15. Limitation of Liability

All services are provided at the customer’s risk.

To the fullest extent permitted by law, YVR is not liable for:

  • loss of or damage to Vehicles;
  • theft;
  • vandalism;
  • weather damage;
  • flooding;
  • wildfire damage;
  • wildlife damage;
  • acts of third parties;
  • mechanical or electrical failures;
  • EV charging failures;
  • missed flights;
  • travel delays;
  • lost profits;
  • loss of business; or
  • indirect, consequential, incidental, special, exemplary or punitive damages.

Additional Services are provided without warranties or guarantees of any kind, whether express or implied.

YVR’s aggregate liability shall not exceed the greater of:

  1. the fees paid for the applicable Booking; and
  2. $100.

Nothing in these Terms limits liability that cannot legally be excluded.

16. Electric Vehicle Charging

EV charging stations are provided subject to availability.

YVR does not guarantee charger availability, charger compatibility, charging speed, completion of charging, battery condition or battery preservation.

Customers use EV charging services entirely at their own risk.

17. Release and Indemnity

You release, indemnify and hold harmless YVR from and against claims, liabilities, losses, damages, costs and expenses arising from:

  • your Vehicle;
  • your use of the Parking Facilities;
  • your use of Additional Services;
  • EV charging incidents;
  • leaks;
  • contamination;
  • fires;
  • violations of law;
  • your breach of these Terms and Conditions and
  • third-party claims,

except to the extent directly caused by YVR’s gross negligence or wilful misconduct.

18. Fees and Payment

Parking fees and Additional Service fees are payable at rates established by YVR from time to time.

Additional parking time will be charged at applicable published rates.

The Airport Authority will only accept payment made by select credit cards, as may be determined by the Airport Authority. Interac debit card payments are only accepted at the exit. Cash is not accepted at any YVR parking facilities. The Airport Authority reserves the right to modify fees and payment methods at any time.

19. Privacy

Personal information may be collected, used, disclosed and retained for parking operations, reservations, customer service, payment processing, investigations, identification and service delivery purposes.

YVR will handle personal information in accordance with applicable privacy legislation and YVR’s Privacy Policy.

20. Governing Law

These Terms and Conditions are governed by the laws of British Columbia and the federal laws of Canada applicable therein.

The parties irrevocably attorn to the exclusive jurisdiction of the courts of British Columbia.

20.1 Force Majeure

YVR shall not be liable for delay or failure resulting from circumstances beyond its reasonable control, including severe weather, wildfire, flooding, labour disruptions, cyber incidents, utility failures, governmental actions and emergencies.

20.2 Class Action Waiver

To the fullest extent permitted by law, claims arising from these Terms and Conditions must be brought solely on an individual basis and not as part of a class, representative or collective proceeding.

21. Severability

If any provision of these Terms and Conditions is determined to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

Plaza Premium Lounge Terms and Conditions

Between you and the Vancouver Airport Authority (“Airport Authority”). By using the Airport Authority’s Online Plaza Premium Reservation System on the YVR website (www.yvr.ca), you and the Airport Authority agree as follows:

  1. Lounge Reservation. You can book a reservation for the Plaza Premium Lounge (the “Lounge”) at Vancouver International Airport / Aéroport international de Vancouver (“YVR”).
  2. Number of Reservations Available. There are a total of ten (10) Lounge Reservations available per day at the Lounge. Reservations will not be accepted once the allotted number of reservations per day has been reached.
  3. Number of Reservations per Booking. You can reserve entry to the Lounge for up to ten (10) people per booking per day.
  4. Use of Lounge. The use of the Lounge is subject to the Terms and Conditions of Plaza Premium Lounge B.C. Ltd. (“Plaza Premium”) which can be found on the Plaza Premium website (www.plaza-network.com/terms).
  5. Changes / Cancellations to Your Reservation. Any changes or cancellations to your reservation are subject to the Terms and Conditions of Plaza Premium.
  6. How to Pay. You must pay for your Lounge Reservation with VISA, MasterCard or American Express.
  7. Payment Due. Your VISA, MasterCard or American Express (as applicable) will be charged when you make your reservation.
  8. Personal Information Collection. To complete your online reservation, you must provide the following personal information: your name, postal code, dates of travel, phone number, email address and credit card information (collectively “Personal Information”). If you do not wish to provide Personal Information, you can terminate the online reservation at any time before your reservation booking number is generated, in which case your Personal Information will not be retained.
  9. Use of Personal Information. Your Personal Information is used to complete the online reservation, process payment, complete the Lounge reservation transaction, provide Plaza Premium with information about your reservation and, if necessary, to communicate with you. Your Personal Information will not be used for any other purpose by the Airport Authority. The Airport Authority uses a third-party service provider to process online reservations and credit card payments. Personal Information processed by these third-party providers may be processed and stored in countries outside of Canada, including the United States.
  10. Personal Information Protection. Your Personal Information will be handled in accordance with the Airport Authority’s Privacy Policy and the Personal Information Protection and Electronic Documents Act.
  11. Agreement to These Terms & Conditions. By using the Online Plaza Premium Reservation System, you agree to be bound by these Terms and Conditions and the terms and conditions of use of www.yvr.ca.
  12. Customer Comments. Customer comments and complaints must be forwarded to Plaza Premium at 604-276-6688 (www.plaza-network.com).

22. Contact Information

General Parking Inquiries
[email protected]
Telephone (604) 276-7739 (M–F from 8:00 am to 4:00 pm PST)

jetSet Inquiries
[email protected]

Gateway Valet Inquiries
[email protected]

Plaza Premium Lounge Inquiries
[email protected]
Telephone (778) 957-5755 (during lounge hours only)

Privacy Officer
Vancouver Airport Authority
PO Box 44638 YVR Domestic Terminal RPO
Richmond, BC V7B 1W2
[email protected]

Questions, complaints and claims relating to parking services, valet services or Additional Services must be submitted to YVR.

END OF YVR PARKING TERMS AND CONDITIONS

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