Accessibility at YVR

Travel Planning

When booking your trip, be sure to advise your airline of any specific assistance or equipment you might need. A complete list of airlines serving YVR is available on our website.

For more information about the airport or services available, contact YVR Customer Care by phone at 604.207.7077, TTY/ (TDD) 604.2077070, or email at customercallcentre@yvr.ca.

The Airport Authority recently partnered with Spinal Cord Injury BC to create a series of instructional travel videos. Browse through the entire series here, or start with the introductory video below.

Getting To and From YVR

Canada Line rapid transit, city bus service, parking shuttles and taxis serving YVR are all accessible to people using wheeled mobility devices (WhMD's), including power or manual wheelchairs and other walking aids. More information is available on the Getting To and From Section of our website.

Drop-off and Pick-up

Vehicles may temporarily stop on YVR's curbs to pick-up and drop-off passengers.

On both Departures and Arrivals levels, 15 minute curbside parking at the locations designated with the international symbol of access is available for vehicles displaying a SPARC disability parking permit for the purpose of loading or unloading luggage. For visits longer than 15 minutes, accessible stalls can be found in all of YVR's parking facilities.

Parking

Designated parking for people with disabilities is located in all of YVR's parking facilities. In ll cases, stalls are located close to entrance/exit points, walkways and elevators for maximum convenience. Options include:

  • The three-level Parkade is connected to the terminals and offers the closes short-term parking for regular-height vehicles. Please note that the Parkade has a maximum clearance height of 6'6".
  • The Economy Lot is located immediately behind the parkade and features accessible stalls for regular and over-height vehicles.
  • jetSet offers long-term parking, with accessible 24-hour shuttle service connecting travellers to and from the terminal.

Rental Cars

Accessible cars are available to rent at YVR. Please give your rental car company 48 hours' notice before pick-up A complete list of YVR's car rental companies is available on our website.

Taxis

Accessible taxi service is integrated into the fleet of taxis serving YVR. Please request an accessible taxi from the host, or nearby courtesy phone, located on the curb outside Arrivals in both the Domestic and International terminals. Taxi drivers are happy to assist with your luggage and certified service and guide dogs are welcome.

 

At the Airport

Customer Care and Information

Our 24-hour Customer Care staff and Green Coat volunteers are here to help. You can find representatives, wearing distinctive blue or green jackets, at each of our nine Customer Care counters and eleven volunteer stations throughout the terminal. Customer Care is also available by telephone, email and Twitter.

Moving Through the Terminal

Passengers wanting assistance to move through the terminal to/from the boarding gate, as well as with boarding or deplaning an aircraft, are encouraged to advise their airline when making travel arrangements, at least 48 hours prior to travel. A complete list of airlines serving YVR is available online. Upon arrival, please speak with your airline representative for assistance. Additionally, YVR Customer Care counters offer short-term use of self-push wheelchairs in the public areas of the airport.

Washrooms

Washrooms at YVR are accessible to customers using wheeled mobility devices (WhMD's) and include consideration for people with vision or hearing impairments. Washroom features include screen walls in place of doors (except family rooms), automated faucet, soap, and paper towel dispensers, universally accessible sinks, accessible toilet stalls in both common washrooms, and family room facilities, an emergency call button adjacent to all accessible toilets and accessible baby change facilities. Adult dimension change tables are also available after security at international and US departures.

Public Telephones

Accessible public telephone, including TTY (TDD)-equipped units are located in each bank of public telephone at YVR. To locate a public or courtesy phone, please ask a Customer Care representative or Green Coat volunteer for help.

Paging

Audio and visual paging services are available at YVR. To request a page, please visit any Customer Care counter, or call 604.207.7077; TTY / (TDD) 604.207.7070. Visual paging monitors are located at our Customer Care counters.

Porter Service

YVR's porter service is a user-pay system to help customer with their luggage, anywhere from curb to carousel and back. For more information please call 604.834.5916, email vancouverskycap@hotmail.com or on our website.

Animal Relief Area

Customer travelling with dogs will find a relief area for their four-legged companions outside at the International Arrivals level at the entrance to Chester Johnson Park. Certified service dogs and guide dogs are welcome throughout YVR's terminal facilities.

Additional Resources

YVR Customer Care

Direct: 604.207.7077
TTY (TTD) 604.207.7070
Email: customercallcentre@yvr.ca

 

For Security Screening

Canadian Air Transport Security Authority (CATSA)
Dir: 1.888.294.2202
TTY: 613.949.5534
Web: catsa.gc.ca

 

For Canada Border Services Agency

Canada Border Services Agency (CBSA)
Dir: 1.800.461.9999
TTY: 1.866.335.3237
Web: cbsa.gc.ca

 

For U.S. Customs and Border Protection

U.S. Customers and Border Protection
Dir: 1.877.CBP.5511
TTY: 1.866.880.6582
Web: cbp.gov

 

For Accessible Transportation Information

Canadian Transportation Agency
Dir: 1.888.222.2592
TTY: 1.800.669.5575
Web: cta.gc.ca

 

For Visitor Information

Destination BC
Web: hellobc.com

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